We have just bought a house in Kilmington via Symonds & Sampson in Axminster. Having previously gone through a house sale that fell through at the last hurdle with another estate agency firm, I just wanted to take a moment to express how great Rickey and S&S were. Absolutely nothing was too much trouble, every question asked was answered with respect and promptly. Exceptional service, we will definitely use S&S if we ever come to sell our house (although that won't be anytime soon as we love it). Buying/selling a house can be a very stressful process but that wasn't the case for us at all.

From the first phone call I made to your company last week to arrange a short notice viewing at the property I am now buying Hilary was polite, cheerful, Professional and very good at managing my expectations. She listened to what I had to say when I wanted to make an offer and obviously made that clear to the vendor.

In a long chain with all other so-called professionals being totally non-communicative and belatedly reactive at best, it was Julie Moore at S&S who kept us informed and was proactive in creating a network with other agents in the chain in order to keep the pressure on all parties. We wonder if we would have completed without Julie’s involvement. Her manner was professional and calm whilst still being clear as to precisely what needed to happen.